Cancellation & Refund Policy

Plans are billed monthly in advance through Razorpay, by UPI AutoPay or card. You can cancel at any time from the Billing page in the app. Cancelling stops all future payments; your plan stays active until the end of the month you have already paid for, then moves to the free Preview plan. The amount already paid is not refunded, in full or in part, including for unused days or unused plan credits. Unused plan credits lapse at the end of the month they were granted for.

Choosing a different plan starts it immediately at its full monthly price. The previous plan runs to the end of its paid month and is then not charged again. There is no pro-rated refund or credit for the overlap.

Top-ups are one-time purchases and are final: they are not refundable, whether or not the credits have been used. Top-up credits never expire, stay in your account across plan changes, and cannot be exchanged for cash or transferred to another account.

If a deck, image or download fails on our side, the credits it held are returned to your balance automatically. This returns credits, not money.

If you were charged twice for the same thing, charged after your cancellation took effect, or charged an amount different from the price shown before you paid, write to us within30 days with the Razorpay payment ID. Once we confirm the error, we refund the full amount to the original payment method; banks usually show it within 5–7 working days. Every refund is documented with a GST credit note against the original tax invoice, and any credits granted for that payment are removed.

If a renewal payment fails, Razorpay retries it over the next few days and we email you. If it still fails, the plan pauses until the payment method is updated; nothing you made is deleted, and you are not charged for the paused period.

Rupee prices include 18% GST; every payment gets a GST tax invoice on your Billing page. Dollar prices for customers outside India carry no Indian GST.

Nothing in this policy limits rights you have under applicable consumer law. If something feels unfair, write to us before raising a dispute with your bank — we would rather fix it.

visualworks.ai is operated by Kavi Mobiles, 5/1 (B/3), Vellallar North Street, Watrap, Tamil Nadu 626132, India · GSTIN 33EZQPD0178H1ZB. Questions about a payment: support@visualworks.ai — please include the Razorpay payment ID from your receipt.